Faqs: instant answers for commonly asked questions
We know that technical issues often require fast, clear answers. That’s why we’ve created a dedicated section with frequently asked questions, complete with detailed explanations and practical solutions.
01. How do I choose the right turbocharger for a vehicle?
To identify the correct turbo, make sure to check:
🔹 The vehicle’s original OE part number.
🔹 Model and year of manufacture.
🔹 Turbo reference code.
🔹 Vehicle Identification Number (VIN)
If you’re unsure, our technical team is here to help you identify the right part.
02. What are the key steps for proper turbo installation?
To ensure long-lasting performance and reliability:
- Check the lubrication system and replace the engine oil
- Thoroughly clean intake and exhaust ducts.
- Replace the oil and air filters to avoid contamination.
- Pre-fill the turbo with oil to avoid dry start.
- Follow the recommended torque specs for mounting bolts.
03. How to recognize if a turbocharger is faulty?
Signs of a defective turbo may include:
- Excessive exhaust smoke (blue or black).
- Unusual noises (whining, metallic ticking).
- Loss of engine power or slow acceleration.
- Abnormal engine oil consumption.
- Overpressure or under pressure in the intake manifold.
04. Why can a brand-new turbocharger fail prematurely?
The most common causes of early failure include:
🔴 Inadequate lubrication → Dirty or insufficient engine oil damages the bearings.
🔴 Contamination in the intake system → Dirt and debris can damage the turbine blades.
🔴 Incorrect installation → Poor fitting can lead to immediate malfunction.
🔴 Excessive overheating → If the exhaust system (catalytic converter/DPF) is clogged or restricted, it can lead to thermal damage.
🔴 Incorrect mapping → Incorrect ECU mapping can lead to excessive rotation of the turbocharger, causing damage
05. How do I request a warranty replacement for a turbocharger?
To request a replacement follow these steps:
1️. Contact our customer service and provide the product code.
2. Receive an immediate replacement turbo with no waiting for the assessment.
3. Send the faulty turbo for technical analysis.
06. What are the delivery times for Levante products?
📍 Italy → 24/48 ore for most orders.
📍 France and Europe → 2-4 working days.
📍 Custom orders → Delivery time available upon request.
07. Can I track my order?
Yes, all orders are trackable in real-time. After your order is shipped, you will receive an email with the tracking number to monitor the shipment.
08. Where can I find video tutorials for turbocharger installation?
We have created a technical video library with:
🎥 YouTube Shorts → Quick guides on installation and troubleshooting.
📹 Tech webinars → Advanced training with our experts.
📱 TikTok → Quick technical tips with solutions to common problems.
09. Do you offer personalized technical support?
Yes, our team of experts is available for technical consultations upon request. If you need assistance with installations, troubleshooting, or parts selection, you can contact us directly.
